AI Receptionist for wills and probate solicitors
Wills and probate clients choose a solicitor they trust. Trust starts at the first call.
The problem
A bereaved family member calls to ask about probate. They're grieving. They need clarity, not complexity. If the call goes to voicemail or they're met with legal jargon from the first word, they hang up — and find a solicitor who makes them feel cared for.
What Ava does
Ava answers with warmth and clarity, explains the probate process in plain terms, captures the estate value, whether a will exists, and the number of beneficiaries — then books the initial probate consultation, making the family feel supported from the very first call.
A probate matter averages £3,000–£15,000 in solicitor fees depending on estate complexity. A will-drafting client who becomes a lifetime client is worth £5,000–£20,000 over their relationship.
Hear it in action
This is what your callers hear.
- Good afternoon, Whitfield Solicitors — how can I help?
- My mother passed away last week and I need to sort out her estate. I'm not sure where to start.
- I'm so sorry for your loss. You've done the right thing calling us — we can guide you through every step. Can I ask whether your mother left a will?
- Yes, she did. I have it here.
- That makes things more straightforward. I'd like to book you a probate consultation with one of our solicitors — it's a calm, no-pressure meeting and we'll map out exactly what needs to happen. Would this week work for you?
Common questions
Everything you’re wondering.
Can Ava handle calls from bereaved families sensitively?
Yes. Ava is trained to approach bereavement-related calls with genuine warmth — acknowledging the loss, speaking slowly and clearly, and never making the caller feel rushed or processed.
Can Ava capture the information needed to open a probate matter?
Yes. Ava captures the deceased's name, date of death, whether a will exists, approximate estate value, and family structure — giving your private client team everything needed to open the file.
Can Ava handle calls about contesting a will?
Yes. Ava captures the nature of the dispute and routes to your contentious probate team, who can assess the merits and advise on prospects.
Can Ava handle will-drafting enquiries and book home visits for elderly clients?
Yes. Ava captures the client's wishes, location, and mobility needs — booking home or care home visits for clients who cannot travel to the office.
Pricing
Ava pays for herself on call one.
A probate matter averages £3,000–£15,000 in solicitor fees depending on estate complexity. A will-drafting client who becomes a lifetime client is worth £5,000–£20,000 over their relationship. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
Book a 15-minute demo. See Ava handle a real wills & probate call — live.
No slides. No pitch. We dial in, run the scenario, and you see exactly what your customers will hear.
Start Ava →