AI Receptionist for Double Glazing Companies
Compete with Anglian and Everest on response speed — without the call centre budget.
Ava captures double glazing enquiries and books surveys so your team competes with national chains on response speed.
Missing three weekly enquiries at £4,000–£8,000 each is £600,000+ annually going to firms that answered.
The short answer
- £4,000–£8,000 per full replacement job means every unanswered call is a significant lost contract.
- National chains (Anglian, Everest) answer 24/7 — Ava lets independent glaziers compete on response speed.
- Ava captures window count, property type, current frame condition, and timeline before booking the survey.
- Energy rating upgrades and triple glazing queries are growing — Ava handles both with tailored scripts.
- 48-hour setup, 10-booking guarantee.
The problem
A homeowner rings three glazing firms. Anglian answers instantly. Your phone rings out. Everest picks up on the third call. You get the call-back voicemail — 40 minutes too late. The survey is already booked.
What Ava does
Ava gives your firm the same 24/7 answer coverage as national chains — at a fraction of the cost. Every enquiry captured, every survey booked, every lead qualified before your surveyor picks up the file.
A full double-glazing replacement for a 3-bed semi runs £4,000–£8,000. Missing three enquiries per week is £600,000+ annually lost to firms that answered.
How does Ava compete with national glazing chains for local enquiries?
National chains like Anglian and Everest run 24/7 call centres. Independent glaziers typically answer during business hours only. Ava gives independent firms the same always-on coverage — without the overhead. Callers can't tell the difference; they just know someone answered.
Independent double-glazing companies usually offer better pricing and local expertise than national chains, but they lose on responsiveness. Ava closes that gap. A homeowner who rings at 7 pm gets a survey booked that night — not a voicemail and a call-back the next day that they've already redirected to a competitor.
Joblogic and Commusoft integration means the survey slot is confirmed live. The lead arrives with property type, window count, frame material, energy concerns, and preferred survey time. Nothing requires a follow-up call.
What specific questions does Ava ask on a double glazing call?
Ava asks for property type (semi, detached, terraced, flat), approximate window count, current frame type (timber, uPVC, aluminium), the main driver (energy efficiency, noise, security, aesthetics), and availability for a survey. This covers everything the surveyor needs to prepare a quote framework.
Triple glazing enquiries are handled in the same flow — Ava notes the upgrade interest and flags it for the surveyor to discuss energy rating improvements and acoustic benefits. Part L building regulations context can be included if configured.
End-of-guarantee calls (failed seals, misted units) are triaged separately. These are often smaller repair jobs, but they convert to full replacement sales on-site — Ava captures them with equal priority.
£4k–£8k
full double-glazing replacement for 3-bed semi
UK glazing trade data
24/7
coverage national chains offer — Ava matches this for independents
Ava internal
£399/mo
Ava Growth tier start — vs £1,200+ for part-time admin cover
Ava pricing
The difference
Voicemail takes a message. Ava books the appointment.
What callers ring about
Every double & triple glazing call, handled.
- Full window replacement quote
- Individual window swap
- Energy rating upgrade enquiry
- Noise reduction glazing query
Hear it in action
This is what your callers hear.
- Thanks for calling. This is Ava, the virtual receptionist. Are you looking for a quote on new windows?
- Yes, double glazing for the whole house — about 14 windows.
- Of course. Are you replacing timber frames or existing uPVC?
- Old timber — single glazed. Desperate for something better.
- Definitely time for an upgrade. I'll book a survey. What's your availability like this week?
Before you choose
What to look for in an AI receptionist for double & triple glazing.
National chain parity
The AI must answer outside business hours — this is non-negotiable to compete with chains that do.
Energy efficiency capture
Part L and EPC rating upgrades are a growing driver. Ensure the script captures this motivation.
Misted unit triage
Misted units are a repair job, not a replacement. Configure separate routing to avoid dispatching a full surveyor for a glazing unit swap.
Checkatrade and review integration
After a job, Ava can trigger a review request — important for independent glaziers competing with national brand recognition.
Common questions
Everything you’re wondering.
Can Ava handle enquiries for both double and triple glazing?
Yes — she identifies the caller's preference and captures the motivation (energy, noise, security) to brief the surveyor.
What if the caller already has a quote from Anglian or Everest?
Ava books the comparison survey and captures the caller's existing quote context so your surveyor can prepare a competitive response.
How does Ava handle misted unit calls?
She identifies it as a repair rather than a full replacement and routes it to your repair team or notes it for a separate follow-up.
Is there a setup fee?
No setup fee. 48-hour configuration, then the monthly subscription.
What's the guarantee?
10 booked surveys in 30 days or a full refund and free service until you hit 10.
Pricing
Ava pays for herself on call one.
A full double-glazing replacement for a 3-bed semi runs £4,000–£8,000. Missing three enquiries per week is £600,000+ annually lost to firms that answered. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
More Windows, Doors & Conservatories sectors
Book a 15-minute demo. See Ava handle a real double & triple glazing call — live.
No slides. No pitch. We dial in, run the scenario, and you see exactly what your customers will hear.
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