AI Receptionist for posture and ergonomic assessment clinics
Every posture and ergonomic assessment enquiry answered. Every corporate and individual booking secured.
Ava is the AI receptionist for posture and ergonomic assessment clinics that answers every corporate and individual enquiry and books the consultation — 24/7.
Each missed corporate ergonomic assessment enquiry can cost £1,500–£7,500 in contract value — miss one HR manager's call at lunchtime and that DSE contract goes to a competitor who answered.
The short answer
- £1,500–£7,500 is the value of a corporate DSE assessment contract for 10–50 employees — a single missed HR manager call at lunchtime can cost that entire contract.
- £65–£95 per individual posture assessment adds up quickly when evening and weekend callers are not answered; Ava captures every enquiry regardless of when it arrives.
- 24/7 coverage ensures the HR professional calling during a rare lunchtime break and the individual booking after work both reach a live booking service rather than voicemail.
- 2 enquiry types handled — individual posture assessments and corporate DSE programmes — with employee count, workplace type, and timeline captured before booking the right consultation.
- 48 hours is the typical go-live time — Ava is UK GDPR compliant, ICO registered, and backed by a signed Data Processing Agreement before any client or employee data is handled.
The problem
An HR manager at a mid-sized company wants to book ergonomic assessments for fifteen staff members working from home. She calls your clinic during her lunch break. Nobody answers. She tries a competitor who picks up immediately and wins the contract.
What Ava does
Ava answers every posture and ergonomic assessment enquiry — individual and corporate — captures the nature of the requirement, the number of staff if applicable, and books the initial assessment or corporate consultation directly into your diary.
An individual posture assessment runs £65–£95. A corporate DSE assessment contract for 10–50 employees can be worth £1,500–£7,500. Miss one corporate enquiry and that contract goes to the first provider who answers.
How does Ava handle posture and ergonomic assessment enquiries?
Ava picks up on the first ring, establishes whether the enquiry is for an individual or a corporate programme, captures the key details — presenting posture concern or number of staff, workplace type — and books the initial assessment or corporate consultation from your live diary. She sends a confirmation and produces a written summary for your practitioner.
Individual callers typically describe a specific concern — neck and upper back tightness from long periods at a desk, lower back discomfort that has developed since moving to home working, a GP recommendation to look at their workstation setup. Ava captures these in plain terms and books the individual posture assessment.
Corporate enquiries have a different structure. An HR manager or occupational health coordinator calling about a DSE assessment programme needs to know the scope of what you offer, the approximate timeline, and how to get a quote. Ava captures the number of staff, the workplace type (office, home, hybrid), and the approximate timeline, then books a corporate consultation with the appropriate member of your team.
Any caller who describes acute pain or discomfort that appears clinical rather than postural — sudden onset, neurological symptoms, significant functional limitation — is asked to consult their GP or a relevant clinical practitioner. Ava notes the concern and routes accordingly.
Why do posture and ergonomic assessment clinics lose corporate contracts?
HR managers call during their own lunch breaks, between meetings, and during the working day — exactly the windows when your clinic is managing other clients. A single unanswered call loses a DSE contract worth £1,500–£7,500 to the first assessor who picks up. Corporate clients do not leave voicemails; they call the next number on their list.
Corporate DSE and ergonomic assessment contracts are won on responsiveness as much as on price. An HR team choosing between two equally qualified providers will book with the one that answered immediately, asked the right questions, and confirmed a consultation date — rather than the one that called back two hours later.
Individual posture assessment callers operate on similar urgency. Someone experiencing discomfort from a new home working setup wants to address it quickly before it becomes a chronic problem. If your clinic does not answer in the evening when they have time to call, they move to whoever does.
Ava provides continuous coverage for both call types, handling the lunchtime corporate enquiry and the post-work individual booking with equal responsiveness.
Does Ava support corporate DSE assessment programmes?
Yes. Ava is trained to handle both individual posture enquiries and corporate DSE assessment programme enquiries. She captures employee count, workplace type, and timeline for corporate callers, then books a corporate consultation with the appropriate member of your team — rather than trying to close a multi-employee contract in a single booking call.
For corporate enquiries, Ava's job is to qualify the enquiry and book the right type of consultation — not to quote or scope a contract in the call itself. She captures what the HR manager needs, confirms that your clinic provides DSE assessments, and books a consultation with a team member who can discuss the programme in full.
Individual posture assessments are handled differently. Ava captures the presenting concern, confirms what a posture assessment involves in practical terms, and books the appointment with the relevant practitioner.
All corporate contact details and requirements captured during the call are included in the written summary sent to your team immediately after the call ends.
Is Ava appropriate for the clinical boundary of ergonomic assessment?
Yes. Ava captures the presenting concern and the scope of the enquiry in lay terms and books the consultation. She never gives postural diagnoses, recommends specific ergonomic equipment, or comments on whether a caller's complaint is caused by their workstation. The clinical and professional judgement sits entirely with your assessor.
Posture and ergonomic assessors operate in a regulated-adjacent space. Ava keeps strictly within the administrative boundary — capturing, qualifying, and booking. She does not interpret the caller's description of their discomfort, does not recommend workstation adjustments over the phone, and does not comment on whether their posture is the cause of their presenting complaint.
For individual callers who describe what sounds like a clinical concern rather than a posture or ergonomic matter — acute pain, neurological symptoms — Ava suggests they consult their GP or a relevant clinical practitioner and captures the referral in writing.
Client data is processed under a formal DPA, UK or EU infrastructure, with you as the data controller. Corporate employee data is handled with the same rigour as clinical patient data.
£1,500–£7,500
Typical value of a corporate DSE assessment contract for 10–50 employees
UK occupational health industry estimate
£65–£95
Typical individual posture or ergonomic assessment fee
UK chiropractic and osteopathy industry estimate
24/7
Hours Ava answers — capturing corporate and individual enquiries at any time
avacallai service definition
The difference
Voicemail takes a message. Ava books the appointment.
What callers ring about
Every posture & ergonomic assessment call, handled.
- Individual posture assessment bookings
- Corporate DSE assessment enquiries
- Employer wellbeing programme consultations
- Home working ergonomic reviews
Hear it in action
This is what your callers hear.
- Good afternoon, AlignWork Clinic — how can I help?
- Hi, I'm the HR manager at a marketing agency. We have about 25 staff working from home and we need to get DSE assessments done.
- That's exactly what we do. I can take some initial details and book a consultation with our corporate assessment team. How many employees are you looking to assess, and is it a mix of home and office working?
- All home working. We'd like to get them done within the next six weeks if possible.
- Understood. I have a corporate consultation available this Thursday at 10am or next Monday at 2pm. Which works for you?
Before you choose
What to look for in an AI receptionist for posture & ergonomic assessment.
Separate handling for corporate and individual enquiries
A posture and ergonomic assessment service fields two very different call types. Confirm the system handles corporate DSE programme enquiries differently from individual posture assessment calls — capturing employee count and workplace type for corporate callers and booking the individual assessment for personal enquiries.
Clinical boundary for ergonomic assessment
The system should capture presenting concerns in plain terms and book the consultation — never recommend specific ergonomic equipment, interpret postural patterns, or comment on causation. Confirm this boundary is built into the call script.
Lunchtime and business-hours coverage
Corporate HR managers call during business hours when your clinic may be fully committed to assessments. Confirm the system answers during the core working day as well as evenings and weekends.
GDPR for corporate and employee data
Corporate DSE programmes involve employee data. Confirm the provider holds a Data Processing Agreement, ICO registration, and UK or EU data residency that covers both client company and employee data collected during the assessment booking process.
Common questions
Everything you’re wondering.
Does Ava give clinical advice or diagnose conditions?
No. Ava captures the presenting concern and the scope of the enquiry in lay terms and books the consultation. She never gives postural diagnoses, recommends specific ergonomic equipment, or comments on whether a caller's workstation is the cause of their discomfort.
Can Ava handle corporate DSE assessment programme enquiries?
Yes. Ava is trained to handle corporate DSE enquiries. She captures the employee count, workplace type (office, home, hybrid), and approximate timeline, and books a corporate consultation with the appropriate member of your team.
Can Ava book individual posture assessments directly into the clinic diary?
Yes. Ava integrates with Cliniko, Jane, Pabau, WriteUpp, and PracticeHub. She reads your live diary and writes confirmed individual bookings back in real time.
Does Ava answer calls during business hours as well as evenings and weekends?
Yes. Ava operates 24/7. HR managers calling during their lunch break and individuals calling after work both reach a live booking service rather than voicemail.
What information does Ava capture for a corporate DSE enquiry?
Ava captures the contact name and organisation, the number of employees requiring assessment, the workplace type, the approximate timeline for the programme, and the best contact details for a follow-up consultation. This is summarised and sent to your team immediately.
Is Ava compliant with UK data requirements for corporate and employee data?
Yes. Ava is UK GDPR compliant and ICO registered, and we provide a signed Data Processing Agreement before any client or employee data is handled. Data is held on UK or EU infrastructure with you as the data controller.
Can Ava explain what a posture or ergonomic assessment involves to a caller?
Yes. Ava is trained on your service description and can explain in plain terms what an individual posture assessment or a corporate DSE programme involves — appointment duration, what is reviewed, and what the output is — before booking the consultation.
Pricing
Ava pays for herself on call one.
An individual posture assessment runs £65–£95. A corporate DSE assessment contract for 10–50 employees can be worth £1,500–£7,500. Miss one corporate enquiry and that contract goes to the first provider who answers. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
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