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QuestionLookupResolvedTransfer
Emergency
Routine
Yes
No
New
Existing
Reschedule
Question
Treatment
Ava picks up
Ring 1 · 24/7
Is this urgent?
Triage caller intent
Describe issue
Pain · symptoms
New or existing?
Patient status
Severe pain?
0–10 scale
Book same-day
Earliest slot
Register patient
Name · DOB
Lookup patient
Search records
Emergency line
Immediate callback
Same-day booked
Confirmation sent
What do you need?
Reschedule · question
New datetime
Next available
Transfer to staff
Clinical question
Treatment booked
Synced
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