AI Receptionist for small animal vet practices
Every pet owner who can't get through will find a vet who can.
The problem
A dog owner calls at 8:45am to book a vaccination appointment. You're already with a patient. Reception is managing check-ins. The phone rings out. The owner calls the practice down the road — and registers there permanently.
What Ava does
Ava answers every call, books vaccinations, health checks, and routine appointments directly into your diary, and captures the pet's species, breed, age, and presenting issue — so your team starts every consult briefed.
A registered pet family visits 2–4 times per year and spends £400–£1,200 annually. Lose them to a competitor over one missed call — and lose five years of revenue.
Hear it in action
This is what your callers hear.
- Good morning, Greenfield Vets — how can I help?
- Hi, I need to book my dog in for her annual vaccinations.
- Of course — what's her name and breed, and is she up to date with her boosters or is this a primary course?
- It's Bella, she's a 3-year-old Labrador. Just her annual booster.
- Perfect. I have Tuesday at 10am or Thursday at 3:30pm. Which works better?
Common questions
Everything you’re wondering.
Can Ava triage between routine and urgent vet appointments?
Yes. Ava asks about symptoms and onset, distinguishing routine bookings from cases needing same-day or emergency slots — routing each appropriately.
Can Ava handle prescription repeat requests?
Yes. Ava captures the pet's name, medication, and last prescription date, and routes the request to your dispensary team — reducing front desk interruptions.
What pet details does Ava capture at booking?
Species, breed, name, age, weight, microchip number, and presenting reason — giving your vet a meaningful pre-consult brief.
Can Ava handle calls about pet insurance claims?
Yes. Ava captures the insurer, policy number, and claim nature, and routes to your insurance liaison — streamlining the claim process for clients.
Pricing
Ava pays for herself on call one.
A registered pet family visits 2–4 times per year and spends £400–£1,200 annually. Lose them to a competitor over one missed call — and lose five years of revenue. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
More Veterinary Clinics sectors
Book a 15-minute demo. See Ava handle a real small animal general practice call — live.
No slides. No pitch. We dial in, run the scenario, and you see exactly what your customers will hear.
Start Ava →