AI Receptionist for veterinary oncology practices
Cancer diagnosis is the hardest call a pet owner makes. Be ready for it.
The problem
An owner has just been told their dog has a suspected tumour. They've been referred to an oncologist. They call your clinic in shock. How that call is handled determines whether they trust you with the most important medical decisions of their pet's life.
What Ava does
Ava answers with the sensitivity this moment demands — acknowledging the diagnosis, explaining the oncology consultation process calmly, capturing the referring practice details and biopsy results, and booking the oncology assessment without making the owner feel rushed.
A veterinary oncology treatment course: £3,000–£15,000. A family that trusts your oncology team refers every pet owner they know facing a similar diagnosis.
Hear it in action
This is what your callers hear.
- Good afternoon, Beacon Vet Oncology — how can I help?
- Our vet has found a lump on our dog. They think it might be cancer. We've been referred to you.
- I'm so sorry — that must have been a shock to hear. You're doing exactly the right thing by reaching out. Can I ask what type of lump the vet has found, and whether they've done a fine needle aspirate or biopsy?
- They did an aspirate — they said it looks like mast cell.
- Thank you for that — it's really helpful information for our oncologist. I'd like to book you a consultation with Dr Ashworth as soon as possible. Are you free this week?
Common questions
Everything you’re wondering.
How does Ava handle calls from owners who've just received a cancer diagnosis for their pet?
Ava slows down, acknowledges the shock and fear, explains the oncology pathway calmly, and books the consultation — prioritising emotional support over information throughput.
What clinical information does Ava capture for oncology referrals?
Tumour location, biopsy/cytology results if available, staging imaging, current medications, and the owner's priorities (quality of life vs treatment intensity) — giving your oncologist a meaningful pre-consultation brief.
Can Ava handle palliative care and end-of-life enquiries?
Yes. Ava captures the animal's current condition and the owner's wishes, routing palliative cases to your oncology nurse for a supportive, sensitive callback.
Can Ava handle calls about clinical trial enrolment?
Yes. Ava captures case details and routes to your research team for eligibility assessment, helping enrolment conversations begin promptly.
Pricing
Ava pays for herself on call one.
A veterinary oncology treatment course: £3,000–£15,000. A family that trusts your oncology team refers every pet owner they know facing a similar diagnosis. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
More Veterinary Clinics sectors
Book a 15-minute demo. See Ava handle a real veterinary oncology call — live.
No slides. No pitch. We dial in, run the scenario, and you see exactly what your customers will hear.
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