AI Receptionist for private mental health and psychiatry practices
Mental health callers need warmth, privacy, and a next step. Give them all three.
The problem
Someone calls to enquire about private therapy or a psychiatry assessment. It's taken them weeks to make this call. If they reach voicemail — or someone who sounds clinical and rushed — they hang up. The therapeutic relationship starts at the phone call.
What Ava does
Ava answers with the warmth and discretion that mental health callers need, explains your assessment and therapy pathways clearly, and books the initial consultation — giving callers a safe, immediate next step when they're at their most vulnerable.
A private psychiatry patient in therapy averages £200–£400/session and attends 20–50 sessions. Lifetime value: £4,000–£20,000. The first call determines whether they become that patient.
Hear it in action
This is what your callers hear.
- Good afternoon, Clarity Mental Health — how can I help?
- Hi — I've been struggling for a while and I think I need to speak to someone professionally. I'm not sure where to start.
- You've done the right thing by calling, and it takes courage. Everything you share with us is completely confidential. Can I ask whether you're looking for therapy, a psychiatry assessment, or you're not sure yet?
- I'm not really sure. Maybe both.
- That's fine — our initial assessment covers both and helps us point you in the right direction. I'd love to book that for you. It's a calm, no-pressure 50-minute conversation. Are you free this week?
Common questions
Everything you’re wondering.
Can Ava handle sensitive mental health calls with appropriate warmth?
Yes. Ava is trained with a trauma-informed approach — speaking calmly, avoiding clinical jargon, never making callers feel judged, and always providing a clear next step.
Can Ava handle calls from callers in acute distress?
Ava provides a compassionate response, signposts to immediate crisis services (Samaritans, crisis lines) where appropriate, and books an urgent assessment — never leaving a distressed caller without support.
Does Ava maintain confidentiality on mental health calls?
Yes. Ava confirms confidentiality at the start of mental health calls, explaining that information shared is handled with the same discretion as the therapy itself.
Can Ava book assessments for ADHD, autism, and neurodevelopmental conditions?
Yes. Ava captures age, presenting symptoms, and whether a previous assessment has been attempted — routing to your relevant specialist with appropriate pre-assessment information.
Pricing
Ava pays for herself on call one.
A private psychiatry patient in therapy averages £200–£400/session and attends 20–50 sessions. Lifetime value: £4,000–£20,000. The first call determines whether they become that patient. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
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Book a 15-minute demo. See Ava handle a real mental health & psychiatry call — live.
No slides. No pitch. We dial in, run the scenario, and you see exactly what your customers will hear.
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